Refund policy

30-day returns

You have 30 days from the day your order is delivered to request a return.

To be eligible, items must be unworn, unwashed, and in their original condition with tags and packaging. Please keep your order number.

How to start a return

Email us at cloudvoyage.info@gmail.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.

Return shipping is paid by the customer, unless the item arrived damaged, defective, or wrong.

Damaged, defective or wrong items

Please check your order when it arrives. If something is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund at no cost to you.

Exchanges

Need a different size or color? Email us and we'll help you swap it. The fastest way is usually to return the original item and place a new order for the one you want.

Non-returnable items

Mystery Gift Box items can't be returned unless they arrive damaged or defective.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5-10 business days. Original shipping charges are not refunded. If you haven't received your refund after that time, contact your bank first, then email us.