Questions? Answered
Everything about the jacket, sizing, shipping and returns. Can't find it? Contact us.
The jacket
How does the color change work?
A water-reactive layer sits over a bright base color. Dry, the jacket reads solid black. Wherever water lands, that spot turns see-through and the color underneath shows. A light drizzle leaves a pattern of spots; a real downpour lights up the whole thing.
Does the color stay after it gets wet?
No. As the jacket dries, it fades back to black, ready for the next rain. No batteries and nothing to reset.
How fast does the color show?
Almost instantly. The second a raindrop lands, color shows up right where it hit, and it keeps spreading as the rain keeps coming. Once you're out of the rain, it fades back to black as the jacket dries. How long that takes depends on the weather and airflow. It resets on its own, every time it rains.
Is it waterproof, or just water-reactive?
We'll be straight with you: it's a lightweight rain shell, not a heavy-duty storm suit. The outer fabric is water-repellent and sheds the rain you hit on a commute or a ride. If you're heading into hours of steady downpour, wear a base layer underneath and you'll stay comfortable.
Will sweat or humidity set it off?
No. The color only reacts to liquid water landing on the outside of the jacket, like rain, spray or a splash from a puddle. Sweat and humid air won't set it off, so it stays black until the rain actually shows up.
Is this protective riding gear?
No. It is a rain shell, not impact or abrasion protection, and it is not certified safety equipment. Keep wearing your full protective gear and use this as a layer over it.
Sizing
Which size should I order?
Order your usual size to wear it over a hoodie. Over a padded or armored jacket, go one size up.
What if the size is wrong?
Email us and we'll help you swap it. The fastest way is usually to return the original (unworn, with tags) and place a new order for the size you want.
Shipping
How long does shipping take?
Orders are processed in 1–3 business days. In the United States, standard delivery usually takes 8–18 business days after your order ships. International delivery depends on your country and customs, and usually takes a little longer. Every order ships with tracking.
How much is shipping?
United States, Canada and the UK: free standard shipping on every order.
All other countries: a flat $8.99 international shipping fee, shown at checkout.
Where do you ship?
We ship worldwide to the United States, Canada, the UK, Europe, Asia, the Middle East, Australia, New Zealand and Latin America.
We don't currently ship to Africa, the British or US Virgin Islands, Hawaii, other US territories (like Puerto Rico and Guam), military addresses (APO/FPO/DPO) or PO Boxes. Please use a street address at checkout.
Will I pay customs or import duties?
Orders shipped outside the United States may be charged import duties, taxes or customs fees by your country. These aren't included in our prices or shipping and are paid on delivery.
How do I track my order?
Every order ships with tracking. Use the tracking number in your shipping email on our Track Order page, or sign in with your order email to see your order status.
I entered the wrong address. Can I change it?
Email us as soon as possible. We can update the address as long as the order hasn't shipped yet.
Returns
What is your return policy?
You have 30 days from delivery to request a return. Items must be unworn, unwashed and in original condition with tags. Email us with your order number to start a return. Return shipping is paid by the customer unless the item arrived damaged, defective or wrong.
My jacket arrived damaged or wrong. What do I do?
Email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund at no cost to you.
When will I get my refund?
Once we receive and inspect your return, approved refunds go back to your original payment method within 5–10 business days.